Website Terms of Use and Privacy Policy

Terms of Use

Your consent

By using, accessing or linking any portion of this site, you agree to the Terms of Use and Privacy Policy of the Melo Clinic & Pregnancy Centre. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with these terms of use and privacy policy.

Links to this website must follow the terms of use and conditions of linking. The terms and conditions set forth herein govern your access to or any link that you establish to the Site.

Privacy Policy

This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.

Information You Provide
This site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail, appointment scheduler, feedback forms, and/or chat rooms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on).

Some areas of this site may ask you to submit personally identifiable information in order for you to benefit from the specified services and features (such as appointments for health care services, newsletter subscriptions, resume submission or information for tax receipts) or to participate in a particular activity (such as promotions). You will be informed what information is required and what information is optional.

Passive Information Collection
As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This site may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies.

This site may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use.

Use and Disclosure of Information
Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), to provide the health care or support services requested by you, for our marketing and research purposes, and for any other purpose specified. We may use personally identifiable information to contact you in relation to the services requested by you or a transaction initiated by you (e.g., we may telephone you regarding these services or transactions). In addition, we may use the information acquired through this site that is not in personally identifiable form as stated in this policy.

We may disclose personally identifiable information you provide via this site to third parties by transfer of the information to jurisdictions located outside Ontario or Canada, but only:

(i) to respond to law enforcement requests, court orders or other legal processes or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud, physical threats to you or others or as otherwise required by any applicable law or regulation.

(ii) to contractors we use to support our business (such as technical or data management support, and financial institutions), in which case we confirm such third parties have appropriate  and equivalent information protection safeguards and use it for the purposes of providing services to us.

Access, Correction, and Deletion
To keep personally identifiable information that you provide via this site accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession, or to delete your information from our contact list. If we no longer need personally identifiable information for any of the purposes referred to in this policy, we will take reasonable steps to either destroy or de-identify your information.

Minors under 18
Information of minors accessing our services or those in the care of parents receiving our services, is also protected according to the Personal Health Information Protection Act, 2004 and cybersecurity best practice standards.

Security
This site takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via email, this website or social media. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security through safeguards aligning with Personal Health Information Protection Act, 2004 and cybersecurity best practice standards.

Links to Other websites
This site may contain links or references to other websites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every website you visit.

How to Contact Us

Pregnancy Options Hotlines
Windsor: 519-946-9966
Leamington: 519-326-0612

Main Office Lines:
Windsor: 519-946-9967
Leamington: 519-326-3821